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3.2. Airplay or sound not working?

Here are a few things to try if you are having AirPlay issues:

• My projector is a blue screen, but I AirPlayed on my computer:
  • This means you are on the wrong switcher channel and must change it to the Apple TV one (small black box).
  • If that still doesn't work, press the "Source Search" button.
• I can't see the AirPlay icon on my computer's menu bar:
  • Are you on the JPS Bonjour WiFi network?
  • Are you using a Chromebook? These cannot AirPlay and must be hardwired in for screen sharing.
• I see the AirPlay icon, but can't find my room number on the list:
  • Go into your Apple TV settings> General>AirPlay>Turn off>Turn on. Then wait a few seconds and check the list again.
  • Unplug The Apple TV, then plug it back in after a few seconds.
• I click on my room number, but nothing happens:
  • Restart your computer.
  • Unplug The Apple TV, then plug it back in after a few seconds.
• I can't get sound to play during AirPlay:
  • Is your Lightspeed audio unit on? (the button should have a blue light).
  • Is the volume knob on the Lightspeed unit turned up?
  • Is the volume turned up on your computer?
  • Are your audio output settings set to the Apple TV? (On your computer: click Apple logo in top left, system preferences, sound, output, then select your Apple TV#)
• Sound system is Echoing 
  • The projector's speaker is probably on. Turn this volume all the way down with the projector remote (speaker icon near the bottom).
    
• I can't get my portable DVD player to AirPlay:
  • Apple does not allow AirPlaying of DVDs, so it blocks it. You must hardwire in to screen share DVDs.
• I've tried all of these, but still can't AirPlay
  • Submit a support ticket and we'll come assist you asap.
  • Most rooms have an option for hardwiring in to share you screen

• How to Hardwire in:

  • Find your HDMI cord with the short white/tan DisplayPort adapter (sometimes inside a textured black cord). Plug this into your computer, then change your switcher to the computer channel. You may have to hit "source search" on your projector.
  • If you have a TV: plug the other end of the HDMI cable into the TV and switch the TV input to HDMI. (Kids First building: unplug the orange HDMI cable already in the TV, then plug yours in)